Knox Audiology respects your privacy. This policy explains what information we collect, why we collect it, how we look after it, and what control you have over it.
It applies to our website, our online hearing test, our enquiry and booking forms, and the information we collect when you become a patient of the practice.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Because we are a healthcare provider, we also handle health information, which carries additional protections under Australian privacy law.
If anything in this policy is unclear, contact us at reception@knoxhearing.com.au and we will explain it.
We do not store full credit card numbers on our systems. Card payments are processed by our payment provider.
When you visit our website, we automatically collect:
This information is collected through cookies and analytics tools. Section 6 explains this in more detail.
We collect information:
Wherever it is reasonable and practical, we collect your information directly from you.
We use your information to:
We only use your information for the purpose it was collected, a directly related purpose you would reasonably expect, or a purpose you have consented to.
Our online hearing test is a free screening tool. It is not a diagnostic hearing assessment and it does not replace an appointment with a qualified audiologist.
When you complete the test we collect your name, contact details and your test responses. We use this to:
Your results and contact details are stored securely and handled with the same care as any other health information we hold.
If you would prefer we did not contact you after completing the test, email reception@knoxhearing.com.au and we will remove you from follow up.
Our website uses cookies and similar technologies to make the site work, understand how it is used, and measure the performance of our advertising.
| Tool | What it does |
|---|---|
| Google Analytics 4 | Measures website traffic, page views and user journeys |
| Google Ads | Measures which ads and search terms lead to enquiries |
| Meta Pixel | Measures the performance of Facebook and Instagram advertising, and allows us to show ads to people who have visited our site |
These tools may use cookies to recognise your device across visits and, in some cases, across other websites.
We do not share your health information with Google, Meta or any other advertising platform. Advertising tools are used on general website pages only and are not used to target people based on any health condition.
You can control or block cookies through your browser settings. You can also opt out directly:
Blocking cookies may affect how parts of our website work.
We do not sell your information. We do not share your health information with third parties for marketing.
We share information only where it is necessary for your care, required by law, or where you have agreed to it. Where we need to share your clinical information with another provider, we will discuss this with you first.
We may share information with:
| Provider | Purpose |
|---|---|
| CounselEar | Practice management and clinical record system |
| Microsoft | Email, document storage and internal file management |
| SiteGround | Website hosting |
| Payment provider (HICAPS / EFTPOS) | Payment processing |
We use practice software by CounselEar. CounselEar stores data on Australian servers. Our emails, document storage and file management along with our website are all hosted on an Australian servers and protected in a way consistent with the Australian Privacy Principles.
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification and disclosure. These include:
No system is completely secure. If a data breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner, as required under the Notifiable Data Breaches scheme.
We keep health records for the minimum periods required by law. For adults, this is generally seven years from your last appointment. For clients under 18, records are generally kept until they turn 25.
Where records are no longer required, we destroy or de-identify them securely.
We may send you appointment reminders, recall notices and practice updates. These are a normal part of your care.
If we send you marketing communications such as newsletters or promotional emails, you can unsubscribe at any time using the link in the email, or by contacting reception@knoxhearing.com.au. We will action your request promptly.
We do not sell or provide your contact details to third parties for their own marketing.
You have the right to ask for a copy of the personal and health information we hold about you, and to ask us to correct it if it is wrong, out of date or incomplete.
To make a request, email reception@knoxhearing.com.au or speak to our reception team. We may ask you to verify your identity before we release information.
We will respond within 30 days. In most cases access is free. If a request requires significant time to prepare, we may charge a reasonable fee and will tell you before we proceed.
There are limited situations where we may refuse access, for example where providing it would pose a serious threat to someone’s health or safety, or where the law requires us to refuse. If we refuse, we will explain why in writing.
If you believe we have mishandled your information, tell us and we will look into it.
Step 1 — Contact us. Email reception@knoxhearing.com.au with details of your concern. We will acknowledge your complaint and aim to respond within 30 days.
Step 2 — Escalate. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner:
You can also contact the relevant state health complaints body, the Health Complaints Commissioner (Victoria) on 1300 582 113 or visit hcc.vic.gov.au.
Our website may link to other websites. We are not responsible for the privacy practices or content of those sites. We recommend you read the privacy policy of any website you visit.
We may update this policy from time to time to reflect changes in our practice, our systems or the law. The current version is always available on this page, with the last updated date shown at the top.
For any question about this policy or about your information:
Knox Audiology (The trustee for Knox ENT and Hearing Trust)
ABN: 35 313 799 268
Phone: 03 9800 5697
Privacy enquiries: reception@knoxhearing.com.au
Clinics: Wantirna · Boronia · Doreen · Surrey Hills
Last updated: October 2026
