Healthcare should feel human

Knox Audiology’s beginnings go back to 1987, when Helen Campbell began working within the Knox community at local medical clinics and alongside the independent audiology services they referred their patients to. It was here that Helen developed a deep connection with the local community and saw first-hand the value of truly independent hearing healthcare.

The original Knox Audiology practice was founded by ENT and audiology specialist, Burkhard Franz, driven by a passion for providing expert, personal hearing care to the local community.

In 2008, Helen took the helm. At that time, Knox Audiology was beautifully simple: one centre, one testing room and two audiologists. But Helen saw far more than a small audiology practice. She saw the opportunity to build a place where people would feel known, listened to and genuinely cared for.

Hearing has never been simply about hearing aids or test results. It is about connection – to family, conversation, confidence, independence and the life each person wants to keep living.

That belief has shaped every step of our growth. Over the years, Knox Audiology has expanded well beyond traditional hearing care into paediatric audiology, auditory processing, tinnitus, balance and dizziness, and complex diagnostic services. Yet the philosophy has remained unchanged: highly skilled, independent care centred on the person, never the product.

Today, our team supports families across Melbourne’s east and north, but we still carry the spirit of that original one-room practice with us.